Utility Billing

Utility Billing Inquiries April 2024

Some utility customers have questions about their recent utility bills. In May 2023, the City of Abbotsford began replacing the current Advanced Metering Infrastructure (AMI) System. As we get closer to completion, more and more meters are taken off the old system and waiting to be transferred to the new system. As a result, this change has resulted in unusual meter readings, and has increased the number of requests to our utility billing team.  If you have questions about your recent utility bill, please refer to our FAQ document to explain some common issues. If you would like additional information regarding the new AMI System, please visit: Advanced Metering Infrastructure Replacement Program | City of Abbotsford. You can also send us an email to wateruse@abbotsford.ca. We review every inquiry and will respond as soon as we can. 

FAQ Utility Billing April 2024 FAQ Utility Billing April 2024 - Punjabi Version

Properties not connected to City water or sewer infrastructure are not charged for these services; such properties include those using only well water or on septic fields.

Frequently Asked Questions

Billing history and water consumption information is available online through MyCity Online.

Selling or Moving

Utility account numbers are specific to each property and will be different when you move to a new property.

Whether you are an owner or a tenant, be sure to update your online banking information for your new property.