Common reasons your waste not have been collected include:
For material that is left at the curb, there may be a sticker left on your cart to explain why it was not collected:
Please correct the issue and place your cart back at the curb on your next scheduled collection day. Use the Waste Wizard to find alternative disposal options for your material, or hold it over until your next collection day. Please note that extra material that is not contained in your cart will not be collected.
If your material was left at the curb and you did not receive a sticker, or are unsure why the material was not accepted, you can report a missed collection through any of the following methods:
Providing service is our top priority, but curbside collection may be disrupted during snow and ice conditions. Slippery roads can be unsafe for large collection vehicles, putting collection staff and other road users at risk. During severe weather every effort is made to collect the curbside materials. If a regular collection day is missed due to weather or road conditions, the following procedure will apply:
NOTE: If your garbage was missed due to weather or road conditions, you will be permitted twice the material on the next scheduled garbage collection day. Missed compostables and recycling will be collected on the next scheduled collection day. Standard weight and size limits apply. Visit the What Goes Where page for more information.
In the event of severe weather, the Abbotsford Curbside Collection App is the best source for up-to-date information about curbside collection related news. The App gives you direct access to your collection schedule, the Waste Wizard digital library for easy material sorting information, curbside collection service alerts and notices. The App is free to download to any smart device from either the App Store or Google Play.
Service alert information will also be posted on the City's website (look for the alert section at the top of the screen on the home page), Facebook and on Twitter.
