Missed Collection

Curbside Collection Material Left at Curb

• Sticker Left on Material

  For material that is left at the curb, there may be a sticker left on your cart to explain why it was not collected:

  • Cart Spacing Notice Sticker
  • Do Not Bag Recyclables Sticker
  • Extra Material at the Curb Sticker
  • No Plastic in the Compost Sticker
  • Recycling Reminder Sticker
  • Wrong Week Sticker
  • Unclip Bear-Resistant Carts Sticker

  Please correct the issue and place your cart back at the curb on your next scheduled collection day. Use the Waste Wizard to find alternative disposal options for your material, or hold it over until your next collection day.  Please note that extra material that is not contained in your cart will not be collected.

• No Sticker Left on Material

  If your material was left at the curb and you did not receive a sticker, or are unsure why the material was not accepted, you can report a missed collection through any of the following methods:

  • Through the @Abbotsford City Services app (App Store or on Google Play)
  • Submit a Request for Service
  • Call 604-864-5640 
• Adverse Weather Disruptions to Collection Service

  Providing service is our top priority, but curbside collection may be disrupted during snow and ice conditions. Slippery roads can be unsafe for large collection vehicles, putting collection staff and other road users at risk. During severe weather every effort is made to collect curbside material.  If a regular collection day is missed due to weather or road conditions, the following procedure will apply:

  • Take your material in for the night, this will help to deter pests and wildlife.
  • Place your material back at the curb by 7:00 am the next day. Collection staff will attempt to pick up the missed material in the day following the missed collection.

  In the event of severe weather, the Abbotsford Curbside Collection App is the best source for up-to-date information about curbside collection related news. The App gives you direct access to your collection schedule, the Waste Wizard digital library for easy material sorting information, curbside collection service alerts and notices. The App is free to download to any smart device from either the App Store or Google Play. 

  Service alert information will also be posted on the City's website (look for the alert section at the top of the screen on the home page), Facebook and on Twitter.