Refunds and Cancellations

  • To request a withdrawal from a program or course, please email
  • Transferring registration or sessions are not permitted. If you can not make your session or course, please call or email
  • Program cancellations will be allowed until one working day prior to the start of the program. After that date, refunds will only be provided for medical reasons. A written request or a medical certificate may be required.
  • There are no refunds for the senior bus trips within 30 days of the tour. Birthday party cancellations will be allowed until one week (7 days) prior to the party date.
  • Membership cancellations require the completion of a written request form. Please allow 5 days for processing. Memberships on payment plans must be requested 5 days prior to your next scheduled payment date to ensure no charges for the proceeding month.
  • Refunds will be pro-rated.
  • A $5.00 administration fee will be charged for all cancellations. For all refunds, please allow 2 weeks for a refund cheque. A $25 administration fee will be charged on all returned payments.