If you have a concern in regards to a bylaw infraction occurring within the City of Abbotsford, complete the form below.
When submitting a request for service, we ask that you provide the exact address where the alleged bylaw infraction has occurred if possible. If an address is not available, please fill in the free form section with a detailed description of the location.
Please be assured that the City keeps the identity of every service requester confidential.
Frequently Asked Questions
The Bylaw Division attends to numerous calls for service every day. This service enhances the City’s safety, livability and beautification while also reducing the risk of liability to the City. Common bylaw infractions enforced by the Bylaw Division are:
- Noise
- Non-moving traffic violations on City streets and lands.
- Signs
- Unsightly Premises
- Zoning (land use)
Education is the foundation of the Division’s progressive by-law enforcement approach. The mandate is to achieve voluntary compliance with the City’s bylaws through:
- Step 1: Community Education (posted traffic signs are considered education)
- Step 2: Voluntary compliance on a case by case basis
- Step 3: Formal legal proceedings (e.g., tickets)
Please note health, safety, or liability concerns necessitate more immediate action.
The Bylaw Division prioritizes the investigation and enforcement of alleged bylaw offences in accordance with the Bylaw Compliance Policy approved by City Council.
In deciding whether to investigate a matter, the following factors are considered:
- adverse impact to the environment or public safety;
- the impact of the contravention on the community;
- the impact of the contravention on the person requesting bylaw enforcement;
- general directives from Council.
Response to calls for service is generally triaged in the following order where the alleged bylaw contravention:
- has the potential to cause material adverse impact to the environment or public safety - as soon as possible based on available staff resouces
- negatively impacts 3 or more adjacent properties but does not pose an immediate risk to the environment or public safety
- general calls as resources permit and in accordance with operating procedures
- Abandoned/Vacant Properties
- Audible Bird Scare Devices
- Graffiti
- Over height fence - See fences in residential areas for more information.
- Noise from garbage collection
- Garbage Collection is permitted during the following hours:
- Monday to Saturday: 6:00 am - 10:00 pm
- Sundays - 9:00 am: 10:00 pm
- Statutory Holidays: 9:00 am - 10:00 pm
- Garbage Collection is permitted during the following hours:
- Noise from amplified music / loud music, parties, shouting / yelling, and/or noise related to a business
- during the day - Bylaw Services - 604-864-5512
- during the evening - Abbotsford Police: 604-859-5225
- Parking and non-moving traffic concerns (i.e. parking in a no-parking zone)
- Signs
- Snow & ice from removal from sidewalks or footpaths bordering a property - Property Owners need to have these areas clear by 12:00 pm the day following the snow accumulation.
- Unregistered secondary suite
- Unsightly Premises (i.e. boulevard maintenance, overgrown lawn, garbage build-up)
- Unauthorized use of land
Bylaw Officer core on duty hours are Monday through Saturday 7:15 am – 7:00 pm
Bylaw Office Hours are Monday through Friday 8:30 am - 4:30 pm- To report Audible bird scare device concerns
- During regular hours
- Tel: 604-864-5512
- Email: bylawservices@abbotsford.ca
- After Hours Audible bird scare devices concerns
- Grower Liaison Officer Nazam Dulat
- Tel: 778-549-0712
- Email: nazamdulat@hotmail.com
- During regular hours
- Breaching water restrictions - Engineering & Regional Utilities
- Tel: 604-864-5514
- Email: eng-info@abbotsford.ca
- To report construction without permits - Building Permits & Licences
- Report online through the City's website
- Tel: 604-864-5512
- Email: bylawservices@abbotsford.ca
- Dogs - Impounded dogs, and noise from a barking dog - Animal Control and Licensing (Fraser Valley Regional District).
- Tel: 1-844-495-2273 or 604-856-7505
- Email acontrol@fvrd.bc.ca
- Dogs that are found roaming off leash in Abbotsford are taken to the FVRD animal control facility at 44820A Wolfe Road, Chilliwack.
- Hours of operation: Monday - Saturday 9:00 am – 4:30 pm
- For dangerous dog calls after hours please contact the Abbotsford Police non-emergency number at 604-859-5225
- Illegal dumping, garbage and litter on public property
- Report through the @ Abbotsford City Services App
- Report online through the City's website
- Tel: 604-853-5485
- Noise from a construction site - Business Permits & Licenses
- Tel: 604-864-5525
- Email: building-info@abbotsford.ca
- Construction Noise is permitted during the following hours:
- Monday to Saturday: 7:00 am - 9:00 pm
- Sundays – 9:00 am to 9:00 pm
- Statutory Holidays – 9:00 am to 9:00 pm
- Strata Property Complaints
- If you have a concern pertaining to a strata property you must forward your complaint to the management company or the strata council.
- If you are not a resident of the strata property (i.e. you live at a neighbouring property), please contact Bylaw Services
- Tree Protection - including tree cutting and permits - Parks, Recreation & Culture
- Tel: 604-859-3134
- Email: prcinfo@abbotsford.ca
- Moving traffic concerns - Abbotsford Police
- Tel: 604-859-5225
- To report Audible bird scare device concerns