Customer Culture Strategy

The City of Abbotsford serves more than 150,000 Abbotsford residents and has a diverse and broad customer base. From the new business owner who visits City Hall to apply for a business license, to the parent enrolling their children in recreation classes, to the developer considering an investment in our community, the City of Abbotsford serves many people each and every day. Our staff interact with thousands of residents and stakeholders face-to-face, and even more people receive City services on a daily basis without any direct interactions with our staff.

Providing service excellence and meeting the diverse needs of all of our customers is a top focus for everyone at the City of Abbotsford. We strive to provide a positive experience for everyone we interact with and fulfill our Mission to continually improve the quality of life within our community. Through the delivery of key services for current and future generations, we will meet Council’s Strategic Plan cornerstones of building a Vibrant Economy and a Complete Community for all in Abbotsford.

This Customer Culture Strategy sets out a path for how the City’s journey towards customer service excellence will progress over the next five years.

View the Customer Culture Strategy