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Utility Bill Payment Options


Payment Options

Online from your financial institution’s website

  1. Go to your banking website and log in
  2. Find the bill payment menu and look for something similar to “add a new payee”
  3. Search for payee “Abbotsford” and select the “utilities” listing from the results.  Note: Avoid the “tax” listing as the City of Abbotsford also offers the online payment option for property taxes. 
  4. Locate your six digit account number on the top right corner of your utility bill and enter it into the account field
  5. Print or save the confirmation page or confirmation number for your records

Credit Cards

Credit cards are ONLY ACCEPTED ONLINE for utility payments. Credit cards are NOT accepted at City Hall for utility payments made in person.  Please note that a 1.75% service fee will be applied to all online credit card payments.

Make Payment Button


Other Payment Options
  • in person at your financial institution
  • telephone banking, please contact your financial institution for instructions
  • by mailing a cheque payable to the City of Abbotsford
  • in person at City Hall via cash, cheque or debit card

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Utility Auto Debit Plan

Pay your utility bill by auto debit and never have a late payment.  It’s a convenient way to take advantage of the 5% discount for on-time utility bill payments. 

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Discount For Customers Who Pay On Time!

Customers who continue to pay their bills on or before the due date will receive a 5% discount. We appreciate your prompt payment. Late payments cost us all in lost interest and extra administrative costs.

How the Discount Works

  • Water and sewer bills display amounts due before and after the due date. Water and sewer charges are calculated at the rate before the discount. 
     
  • The amount you save if you pay on time is deducted and the net total is shown.
     
  • If your payment is made on time, our system will automatically apply the discount.
     
  • If your payment is late, but you paid the discounted amount, a balance forward will appear on the next bill.
  • Discounts apply to current charges only.

More information about utility payment options and how to ensure your payment reaches us "On Time"is available on the Utility Billing FAQ page

Sample Bill

Sample Discount Utility Bill

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