Utility Bill Payment Options
You can pay your utility bill many ways:
- Online - banking from your financial institution’s website:
- Go to your banking website and log in
- Find the bill payment menu and look for something similar to “add a new payee”
- Search for payee “Abbotsford” and select the “utilities” listing from the results
Avoid the “tax” listing as the City of Abbotsford also offers the online payment option for property taxes.
- Locate your six digit account number on the top right corner the utility bill and enter it into the account field
- Print or save the confirmation page or confirmation number for your records
- utility billing auto debit plan
- in person at your financial institution
- telephone banking - contact your financial institution
- by mailing a cheque payable to the City of Abbotsford
- in person at City Hall via cash, cheque or debit card.
- The City of Abbotsford does NOT accept credit cards for the payment of taxes or utilities.
Taxpayers who choose to use a third party service provider to pay by credit card will be charged a convenience fee by the service provider. Taxpayers should be fully informed when choosing a third party service provider (ie research services & fees involved). The City does not endorse any third party service providers.
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Utility Auto Debit Plan
Pay your utility bill by auto debit and never have a late payment. It’s a convenient way to take advantage of the 5% discount for on-time utility bill payments.
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Discount For Customers Who Pay On Time!
Customers who continue to pay their bills on or before the due date will receive a 5% discount. We appreciate your prompt payment. Late payments cost us all in lost interest and extra administrative costs.
How the Discount Works
- Water and sewer bills display amounts due before and after the due date. Water and sewer charges are calculated at the rate before the discount.
- The amount you save if you pay on time is deducted and the net total is shown.
- If your payment is made on time, our system will automatically apply the discount.
- If your payment is late, but you paid the discounted amount, a balance forward will appear on the next bill.
- Discounts apply to current charges only.
More information about utility payment options and how to ensure your payment reaches us "On Time"is available on the Utility Billing FAQ page
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