City Of Abbotsford  
Recreation - Swimming Lessons
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Customer Support


How to Register

First Time Registering for a Program or Membership

New registrations require a personal account with Abbotsford Parks, Recreation & Culture. Your account can be initialized in person at your local recreation centre or online at www.direct2rec.com. Once your account setup has been completed contact Abbotsford Recreation Centre (ARC) or Matsqui Recreation Centre (MRC) and you will receive a barcode and pin number that is required for future online registrations. All family members residing in the same residence may be added to your personal account at any time.

E-mail is the Eco-Friendly Way to Go!

Assist us in becoming more eco-friendly by adding your email to your personal account. Registration receipts can be emailed straight to your inbox, plus receive regular updates on program and membership promotions including great discounts and coupons!

PRC Program Listings

PRC registered programs have a six-digit barcode that you can use as reference when registering online or in a facility. Our registered programs list the facility in bold. This information will help guide you when registering.

Waitlists

Often some of our popular programs will fill up fast. Avoid the frustration of missing out on a great program and add your name to the waitlist. If a spot becomes available, waitlisted participants will be added to the class in sequential order. If there are enough waitlisted participants, often a new class will be added.

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Direct2Rec - Online Registration

Direct2Rec is our online registration portal which provides you access to browse the program guide, search for program offerings, register for programs, renew memberships or view program capacity at anytime. You’ll need your family account barcode and pin number which can be obtained at Abbotsford Recreation Centre (ARC) or Matsqui Recreation Centre (MRC). Visit Direct2Rec to get started.

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Program Cancellations/Refunds

Program cancellations will be allowed until one working day prior to the start of the program. After that date, refunds will only be provided for medical reasons. A written request or a medical certificate may be required.

Day Camp cancellations will be allowed until 72 hours prior to camp start date. Please contact camp@abbotsford if you need to cancel with less than 72 hours notice due to medical reasons.

There are no refunds for the senior bus trips within 30 days of the tour. Birthday party cancellations will be allowed until one week (7 days) prior to the party date.

Membership cancellations require the completion of a written request form. Please allow 5 days for processing. Memberships on payment plans must be requested 5 days prior to the end of the month to ensure no charges for the proceeding month.

Refunds will be pro-rated.

A $5.00 administration fee will be charged for all cancellations and transfers. For all refunds, please allow 2 weeks for a refund cheque.

Returned Cheques

A $25 administration fee will be charged on all returned payments.

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City of Abbotsford Subsidy Program

The City of Abbotsford Subsidy Program provides full-time Abbotsford residents who are in financial need, and who meet the necessary criteria, with admission to any indoor City of Abbotsford recreation facility, plus the potential for a discount, as approved by City Council, for specific recreation programs.

May 2020- This program is on hold until further notice

To make application:

  • Download and complete the application form 
  • Include all necessary documentation as required for proof of low-income threshold, net household/family income through Revenue Canada Notice of Assessments, Goods and Services tax (GST) Credit and BC Low Income climate Action Tax (BCLICAT) Credit Notice.
  • Submit the completed application  in person at Abbotsford City Hall, 3rd Floor, Parks, Recreation & Culture Office.
  • For complete details, please contact the Parks, Recreation & Culture Office at 604-859-3134. 

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Accessibility Program

The PRC Special Needs Access Program provides full-time Abbotsford residents, who have permanent disabilities as confirmed by a physician, with a 50% discount on recreation centre drop-in admissions and memberships.

May 2020- This program is on hold until further notice

To make application:

  • Download and complete the application form 
  • Include all necessary documentation as required for proof of Abbotsford residency and proof of permanent disability as confirmed by a physician. 
  • Submit the completed application by fax at 604-854-5077 or in person at Abbotsford City Hall, 3rd Floor, Parks, Recreation & Culture Office.
  • For complete details, please contact the Parks, Recreation & Culture Office at 604-859-3134. 

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Recreation Buddy Program

The Recreation Buddy Program is a volunteer program that seeks to provide 1:1 support to children with diverse abilities aged 3 to 12 years who may need assistance to participate in Abbotsford Parks, Recreation & Culture programs. Volunteers receive basic skills training which enables them to provide social support, redirection, clarification of instructions, assistance on focusing to complete tasks and problem solving. To access this programs, please fill out and submit an application form.

Recreation Buddy Client Application form
Recreation Buddy Volunteers

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U-PASS

A program that provides UFV students with access to free public transportation in Abbotsford, Mission and Chilliwack, access to recreation centres (Abbotsford and Mission), and the Campus Connector.

The SUS U-Pass provides UFV students with unlimited access to the ValleyMax transit system of Abbotsford and Mission, as well as the Chilliwack transit system. It is valid in semesterly terms: Fall, Winter, and Summer. 

Please note SUS U-Pass is not valid on the West Coast Express or with TransLink services.

The U-Pass currently gives students access to recreation facilities in Abbotsford, Chilliwack and Mission. This includes swimming pools, ice rinks, fitness classes and weight rooms. 

U-Passes are available at the SUS Office in Abbotsford during regular office hours. Each semester, registered students must obtain a valid U-Pass to benefit from the various services provided by the U-Pass program

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Privacy Statement

Personal information is collected for the administration of Parks, Recreation & Culture programs only, as authorized under Section 26 of the Freedom of Information and Protection of Privacy Act. The City of Abbotsford does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual whom the information is about or otherwise in accordance with law. The City of Abbotsford retains personal information only as long as necessary for the purposes of this program and as required under the Act. If you have any questions about the collection and use of your personal information, contact the Information & Privacy Coordinator at 604-864-5575, City of Abbotsford, 32315 South Fraser Way, Abbotsford, BC V2T 1W7.

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Consent to Release Form

For Community Organizations (sports groups, non-profits, social clubs, health and support groups, etc.) who would like to be listed in the Abbotsford Parks, Recreation & Culture Program guides, a consent to release form is required any time that you update your club contact information. Consent is required under the Freedom of Information Act, which allows us to publish your Organization name and contact information.

Consent to Release Fillable form

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Private Trainer Guidelines

If you are a private trainer or therapist that wishes to use Abbotsford Parks, Recreation & Culture (PRC) facilities to work with your clients, please read and fill out the information below and bring with you to obtain an identification card.  

Private Trainer Application

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