Missed Curbside Collection
Common reasons curbside material may not have been collected include:
- Containers or bags were not placed at the curb by 7:00 am;
- It was not your scheduled pick-up week (for garbage);
- Containers or bags exceeded the allowable limit or did not have an extra bag sticker;
- Containers or bags were hidden or not accessible; or
- Curbside containers or bags contained unaccepted material.
For material that is left at the curb by collection crews, there should be a sticker left on your container or bag to explain why it was not collected:
- Unable to Collect Garbage (Pink Sticker)
- Unable to Collect Recycling (Green Sticker)
- Unable to Collect Compostable Waste (Orange Sticker)
These stickers have also been translated into Punjabi for reference purposes:
- Unable to Collect Garbage (Pink Sticker) - Punjabi
- Unable to Collect Recycling (Green Sticker) - Punjabi
- Unable to Collect Compostable Waste (Orange Sticker) - Punjabi
If your material was left at the curb and you did not receive a sticker, or are unsure why the material was not accepted, you can report a missed collection through any of the following methods:
- Through the @Abbotsford City Services app (App Store or on Google Play).
- Submit a Request for Service.
- Call 604-864-5640 for contractor collection.
- Call 604-853-5485 for City collection or if you are unsure who collects your material.
Sometimes severe winter weather can effect curbside collection by causing unsafe driving conditions. Servicing your home is our priority, but safety of people and property always comes first. Slippery roads can be unsafe for large collection vehicles, putting collection staff and other road users at risk.
During severe weather every effort is made to collect the curbside materials. If a regular collection day is missed due to weather or road conditions, please:
- Take your material in for the night to help deter pests and wildlife.
- Place your material back at the curb by 7:00 am on your next regularly scheduled collection day.
In the event of severe weather the Abbotsford Curbside Collection App is the best source for up-to-date information about collection related news. The App is free to download to any smart device from either the App Store or Google Play. The Abbotsford Curbside Collection App gives you direct access to your collection schedule, the Waste Wizard digital library for easy material sorting information, curbside alerts and notices.
- Collection Schedule
- What Goes Where
- Abbotsford Sorts (Digital Waste Sorting Game)
- Report Collection Concerns
- Curbside Collection Guide
- Curbside Collection Guide - Punjabi
- Curbside Collection Handbook
- Curbside Collection Handbook - Punjabi
- Recycling Guide
- Recycling Guide - Punjabi