Leisure - MRC Pool 2

Customer Care


Hours of Operation

Parks, Recreation & Culture Office
3rd Floor, City Hall 32315 South Fraser Way
Monday to Friday - 8:30am  - 4:30pm

Abbotsford Recreation Centre
2499 McMillan Road
Monday to Sunday - 5:30am – 12 midnight
Holiday Hours - 10am - 10pm
Pool Hours
Monday to Saturday - 5:30am – 10pm, Sunday- 11am – 10pm

Matsqui Recreation Centre
3106 Clearbrook Road
Monday to Saturday – 6am – 10pm
Sunday - 9:30am – 8:30pm
Holiday Hours - 10am - 10pm 

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PRC Subsidy Program

The Parks, Recreation & Culture (PRC) Program provides full-time Abbotsford residents who are in financial need, and who meet the necessary criteria, with admission to any indoor City of Abbotsford recreation facility, plus the potential for a discount, as approved by City Council, for specific recreation programs.

To make application:

  • Download and complete the application form 
  • Include all necessary documentation as required for proof of low-income threshold, net household/family income through Revenue Canada Notice of Assessments, Goods and Services tax (GST) Credit and BC Low Income climate Action Tax (BCLICAT) Credit Notice.
  • Submit the completed application  in person at Abbotsford City Hall, 3rd Floor, Parks, Recreation & Culture Office.
  • For complete details, please contact the Parks, Recreation & Culture Office at 604-859-3134. 

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Accessibility

The PRC Special Needs Access Program provides full-time Abbotsford residents, who have permanent disabilities as confirmed by a physician, with a 50% discount on recreation centre drop-in admissions and memberships.

To make application:

  • Download and complete the application form 
  • Include all necessary documentation as required for proof of Abbotsford residency and proof of permanent disability as confirmed by a physician. 
  • Submit the completed application by fax at 604-854-5077 or in person at Abbotsford City Hall, 3rd Floor, Parks, Recreation & Culture Office.
  • For complete details, please contact the Parks, Recreation & Culture Office at 604-859-3134. 

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How to Register

First Time Registering for a Program or Membership

New registrations require a personal account with Abbotsford Parks, Recreation & Culture. Your account can be initialized in person at your local recreation centre or online at www.direct2rec.com. Once your account setup has been completed contact ARC or MRC and you will receive a barcode and pin number that is required for future online registrations. All family members residing in the same residence may be added to your personal account at any time.

E-mail is the Eco-Friendly Way to Go!

Assist us in becoming more eco-friendly by adding your email to your personal account. Registration receipts can be emailed straight to your inbox, plus receive regular updates on program and membership promotions including great discounts and coupons!

PRC Program Listings

PRC registered programs have a six-digit barcode that you can use as reference when registering online or in a facility. Our registered programs list the facility in bold. This information will help guide you when registering.

Waitlists

Often some of our popular programs will fill up fast. Avoid the frustration of missing out on a great program and add your name to the waitlist. If a spot becomes available, waitlisted participants will be added to the class in sequential order. If there are enough waitlisted participants, often a new class will be added.

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Direct2Rec - Online Registration

Direct2Rec is our online registration portal which provides you access to browse the program guide, search for program offerings, register for programs, renew memberships or view program capacity at anytime. You’ll need your family account barcode and pin number which can be obtained at ARC or MRC. Visit Direct2Rec to get started.

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Program Cancellations/Refunds

Program cancellations will be allowed until one working day prior to the start of the program. After that date, refunds will only be provided for medical reasons. A written request or a medical certificate may be required.

There are no refunds for the senior bus trips within 30 days of the tour. Birthday party cancellations will be allowed until one week (7 days) prior to the party date.

Membership cancellations require the completion of a written request form. Please allow 5 days for processing. Memberships on payment plans must be requested 5 days prior to the end of the month to ensure no charges for the proceeding month.

Refunds will be pro-rated.

A $5.00 administration fee will be charged for all cancellations and transfers. For all refunds, please allow 2 weeks for a refund cheque.

Returned Cheques

A $25 administration fee will be charged on all returned payments.

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Privacy Statement

Personal information is collected for the administration of Parks, Recreation & Culture programs only, as authorized under Section 26 of the Freedom of Information and Protection of Privacy Act. The City of Abbotsford does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual whom the information is about or otherwise in accordance with law. The City of Abbotsford retains personal information only as long as necessary for the purposes of this program and as required under the Act. If you have any questions about the collection and use of your personal information, contact the Information & Privacy Coordinator at 604-864-5575, City of Abbotsford, 32315 South Fraser Way, Abbotsford, BC V2T 1W7.

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Private Trainer Guidelines

If you are a private trainer or therapist that wishes to use PRC facilities to work with your clients, please read and fill out the information below and bring with you to obtain an identification card.  

Private Trainer Application

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