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Utility Billing FAQ's

Billing

Rates

Payments

Moving


Billing

What is included on my bi-monthly utility bill?

Your bi-monthly utility bill includes charges for your previous two months of water consumption and sewer services based on that consumption. Sewer charges are based on 90% of metered water volume or 100% of metered sewer volume. Bills are mailed at the end of the month following a billing period.  Water and sewer services are billed bi-monthly based on water consumption measured at the end of each billing period by the AMI water meters. By providing six bills each year customers can monitor their water consumption and look for ways to conserve.

Billing history and bi-monthly water consumption information is available through the City's "My City Online" Portal.

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What are the billing periods?

Bi-monthly billing periods for customers outside the Clearbrook Waterworks District are:

  • January/February 
  • March/April 
  • May/June
  • July/August 
  • September/October 
  • November/December

Quarterly sewer billing periods for Clearbrook Waterworks District customers are:

  • January/February/March 
  • April/May/June 
  • July/August/September 
  • October/November/December

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What is included on my quarterly utility bill? (Clearbrook Waterworks District customers only)

Quarterly bills are mailed to sewer only customers who are billed for water services by the Clearbrook Waterworks District. Sewer charges are based on 90% of metered water volume or 100% of metered sewer volume. Where no meters are connected a flat fee applies.  Properties not connected to water or sewer infrastructure are not charged for these services, such as properties using only well water or on septic fields.

If you would like to know if your property is located in the Clearbrook Waterworks District, please email or call the water line at 604-864-5511.  The information is also available on the city's webmap site.  Search your address, and then select the engineering tab and the water option and select the "refresh map" button.

Billing history and bi-monthly water consumption information is available through the City's "My City Online" Portal.

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How can I get a summary of my utility billing and consumption history?

You can access your billing history through the My City Online Portal

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What does it mean if my unpaid utility charges were “transferred to taxes”?

Unpaid utility charges which are due and payable are transferred to taxes in arrears on December 31st to the “for service at address” of the related property tax account as required by section 258 of the Community Charter. Interest charges apply to arrears tax balances at a rate prescribed quarterly by the Lieutenant Governor in Council. 

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Where can I find a copy of a bill insert?

In order to keep customers informed of changes, there will sometimes be inserts included with your water and sewer bill. A short message will appear on the bill reminding customers to review the insert. 

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Why do I have a utility bill now, when I didn't before?

In 2011, the City of Abbotsford removed the water and sewer charges from the property tax notice and implemented bi-monthly utility billing.

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Rates

How are water and sewer user rates set?

Rates are reviewed annually as part of the budgeting process to ensure adequate funding for the maintenance, operation and infrastructure renewal costs.

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What are the water and sewer rates?

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Why has my residential utility bill gone up?

Your utility bill is based on two factors that change: consumption and user rates.

The most common reason customers see an increase over their last bill is that the amount of water used has increased for activities such:

  • Watering lawns and gardens
  • Power washing, car washing
  • Filling swimming pool
  • Guests in the home using showers and laundry
  • Water leaks 

More information about water leaks in available on the water leaks page

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How is the utility rate class for my property determined?

Utility rate class determinations are explained on the Water & Sewer Classes page.

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What do I do if I think my property should qualify for Industrial/Agricultural rates?

  • To qualify as Industrial, properties must be at least partially zoned industrial: I1 to I8 or IB1.
  • Property’s zoning information can be found through the My City Online portal.  Do a Property Information Search and clicking on “Dev Info” link.
  • To qualify as Agricultural, properties must have Class 9 Farm Status as determined by BC Assessments for the same year as the utility billing period.
  • Class 9 Farm Status is explained on the Water & Sewer Classes page.

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Payments

How do I ensure my payment is received on time?

Allow for processing time:

  • Online or telephone banking:  please allow a minimum of 3 business days before the due date for your payment to reach our account. Discount will not apply if you pay after your financial institution’s local cut off time on the due date.  Payments must be paid early enough to be received in the City’s account by the due date.
  • In Person at financial institution: if you make a payment on the due date ask the teller if your payment will be processed on the same day. Payments made on or before the due date that are not posted to the City’s account by the due date will not receive the discount. 
  • Payments by mail: please allow time for the mail to reach our office by the due date. Post marks are not accepted as date of payment. 

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What if I miss a due date?

  • To reward and encourage on-time payments a 5% discount for on-time payment of current water and sewer charges came into effect January 1, 2014.
  • If you paid the discounted amount, but it was not received by the due date, then your next bill will include a balance forward amount equal to the lost discount.

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How do I make a payment for utilities transferred to my tax property account?

Once utilities are transferred to a tax account then payments must be made to the 10 digit folio number found on the Statement of Outstanding Taxes or Property Tax Notice rather than to the 6 digit utility account.  If you are paying online you will need to select the payee that includes the words “Abbotsford taxes” and not the word “utilities” since you are now making a payment to your arrears tax account.  To find the correct payee from your financial institution’s website, enter “Abbotsford” and select from the options available.

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Moving

What do I do about my utility services when I sell my property?

You will need to take some steps to ensure your billing and payments transition to your new property which will have a different utility account number:

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What do I do about my utility services when I move out of a rented property?

You will need to take some steps to ensure your billing and payments transition to your new property which will have a different utility account number.

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What do I do about my utility services when I move into a rented property?

Water and sewer services are the responsibility of the landlord and utility account numbers stay with the property. Utility bills are only sent to the registered owners of the property. If your tenancy agreement requires you to pay the utilities, please ask your landlord to forward you a copy of the utility bill for payment. 

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